SHIPPING AND PAYMENT POLICY

1. Shipping

1.1 Shipping Within Serbia

DADA ships products within the territory of the Republic of Serbia via the BEXEXPRESS courier service.

In accordance with the courier service’s procedures, delivery usually takes up to three (3) days and no later than five (5) days, calculated from the date the shipment is handed over to BEXEXPRESS.

1.2 Free Shipping

Orders with a total value of RSD 5,000 or more qualify for free shipping within Serbia.

For orders valued at less than RSD 5,000, shipping costs are calculated in accordance with the applicable BEXEXPRESS courier service price list or the terms displayed during checkout.

1.3 Shipping of Original Artworks

For original artworks for which a shipping price is specified on the product page, the fixed shipping fee displayed for the particular artwork shall apply.

If no shipping price is specified, the customer may submit an enquiry to the DADA gallery. Within three (3) to five (5) days, DADA shall obtain the best available transport quotation and submit it to the customer for approval.

1.4 International Shipping

DADA ships to selected countries in Europe and worldwide, subject to the availability of transport arrangements and the applicable regulations of the destination country.

International transport is arranged with the assistance of freight forwarders and other external partners where necessary.

1.5 International Shipping Costs

The customer shall bear the costs of international transport, customs clearance, taxes, duties and any other charges arising in connection with delivery outside the Republic of Serbia, in accordance with the quotations and terms provided by the freight forwarder and other parties involved in the transport process.

1.6 Special Documentation

For the international transport of original artworks, DADA shall obtain the necessary approvals from the competent institutions and issue the documentation it is required to provide. The freight forwarder shall organise and carry out the remaining procedures relating to transport, customs clearance and delivery.

2. Packaging and Protection

2.1 Secure Packaging

DADA prepares each product for shipment using appropriate packaging and protective materials, taking into account the nature, dimensions, materials and fragility of the particular product, with the aim of minimising the risk of damage during transport.

2.2 Product Protection

Where necessary, products are provided with additional protective materials and packaging, particularly in the case of fragile, delicate or valuable items.

2.3 Original Artworks

Original artworks require special packaging and protection. The packaging method is determined according to the particular artwork, its dimensions, materials, construction and any other characteristics relevant to safe transport.

2.4 Fine Art Print Products

Fine Art Print products are packaged in a manner appropriate to their format and materials, with suitable protection against bending, pressure, moisture and other factors that may arise during transport.

2.5 DADA Gift Shop Products

Products offered through the DADA Gift Shop are packaged in suitable packaging according to the type and fragility of each product.

2.6 Special Packaging

For certain products, particularly large original artworks, valuable pieces or artworks that are especially delicate, DADA may use specially adapted packaging or arrange a dedicated transport method.

2.7 Responsibility for Packaging

DADA is responsible for ensuring that products are appropriately packaged until they are handed over to the courier service or other appointed carrier. Following handover, the appointed carrier is responsible for the handling of the shipment during transport, subject to its terms and conditions and the applicable laws and regulations.

2.8 Damage During Transport

If the customer notices damage to the shipment or product upon delivery, the customer is advised to document the damage immediately by taking photographs or recording video footage and to notify DADA, so that the nature and cause of the damage can be established and appropriate action taken.

3. Shipment Tracking

3.1 Tracking Number

Once the shipment has been handed over to the courier service, the customer shall receive the information necessary to track the shipment, including the shipment tracking number, where this facility is available for the relevant delivery method.

3.2 Tracking Shipment Status

The customer may track the status of the shipment through the tracking system provided by the appointed courier or other carrier.

For deliveries handled by BEXEXPRESS, shipment status may be checked through its shipment tracking system. BEXEXPRESS lists real-time shipment tracking among its additional services.

3.3 Notifications

Depending on the service and delivery method, the customer may receive shipment status notifications by SMS, email or other communication channels made available by the courier service.

3.4 International Shipments

For international shipments, the availability of tracking information and the method of tracking depend on the appointed freight forwarder, carrier and other parties involved in the transport process.

3.5 Delays or Changes in Shipment Status

Delivery estimates and status updates displayed in tracking systems represent information provided by the courier service, freight forwarder or other carrier regarding the movement of the shipment. In the event of a delay or other transport irregularity, DADA shall, to a reasonable extent, cooperate with the customer and the appointed carrier to verify the shipment status and take appropriate action.

4. Receipt of Shipments

4.1 Inspection Upon Delivery

Upon receipt of a shipment, the customer shall, to the extent reasonably possible, inspect the external packaging and check for any visible damage.

4.2 Damaged Packaging

If the packaging is visibly damaged, the customer is advised to photograph the damage or record it on video and notify DADA as soon as possible.

The customer is not required to refuse delivery solely because the packaging is visibly damaged.

4.3 Damage to the Product

If the customer discovers damage to the product after opening the shipment, the customer should retain the packaging, document the condition of the product by taking photographs or recording video footage, and contact DADA without undue delay.

The subsequent handling of such cases shall be governed by the Complaints Policy and the applicable laws and regulations of the Republic of Serbia.

4.4 Collection in Person

The customer may choose to collect the product in person from the Art Studio DADA gallery, Čumićevo Sokače, Belgrade.

Collection in person and payment at the gallery are available once DADA has confirmed that the product is ready for collection.

4.5 Inspection Upon Collection in Person

When collecting a product in person, the customer may inspect the product and its condition before taking possession of it.

In the case of original artworks, the customer shall be given the opportunity to inspect the specific artwork being collected.

4.6 Confirmation of Receipt

A product shall be deemed delivered to the customer when it is received from the courier service or collected in person from the gallery. This shall not limit the customer’s statutory rights relating to conformity of goods, complaints or any other rights provided for under the applicable laws and regulations.

5. Failed Delivery

5.1 Delivery Attempt

If the customer is unavailable at the delivery address when delivery is attempted, the courier service shall act in accordance with its applicable rules and procedures for failed delivery.

5.2 Redelivery Attempt

Depending on the terms of the appointed courier service, a further delivery attempt may be made, or the customer may be offered an alternative method of collecting the shipment as provided for by the courier service.

5.3 Incorrect Information

The customer is responsible for the accuracy of the delivery information provided when placing an order, particularly the customer’s name, address, telephone number and any other information required for successful delivery.

If delivery is impossible due to inaccurate or incomplete information, DADA may contact the customer to agree on the appropriate next steps.

5.4 Uncollected Shipments

If the customer fails to collect a shipment without justified reason and the shipment is returned to DADA, DADA may contact the customer to arrange redelivery.

Redelivery costs arising from circumstances attributable to the customer may be charged to the customer in accordance with the applicable laws and regulations.

5.5 Cash on Delivery

For orders placed with cash on delivery as the payment method, if the customer fails to collect the shipment, DADA may seek reimbursement of reasonable costs incurred as a result of the failed delivery, to the extent permitted by the applicable laws and regulations.

5.6 Unsuccessful Delivery

If delivery cannot be completed for reasons attributable to the customer, DADA shall, where necessary, take reasonable steps to contact the customer and agree on the appropriate next steps.

Nothing in these provisions shall limit the customer’s statutory rights, including rights relating to withdrawal from a contract or termination of a contract due to failure to fulfil the delivery obligation.

6. Payment Methods

6.1 Card Payments

The customer may pay for an order by payment card through the secure electronic payment system available on the DADA website.

Card payments are processed in accordance with the rules and terms of the electronic payment service provider.

6.2 Cash on Delivery

The customer may choose to pay by cash on delivery when a shipment is delivered to an address within the Republic of Serbia, where this option is available for the particular order.

The customer shall pay the order amount upon receipt of the shipment, using a payment method supported by the appointed courier service.

6.3 Payment in Person at the Gallery

The customer may choose to collect and pay for an order in person at the Art Studio DADA gallery, Čumićevo Sokače, Belgrade.

Collection and payment in person are available once DADA has confirmed that the order is ready for collection.

6.4 Availability of Payment Methods

The payment methods available for a particular order shall be displayed to the customer during checkout, before the order is finally confirmed.

DADA may restrict the availability of a particular payment method for certain products, order types or delivery methods. The customer shall be clearly informed of any such restriction before entering into the contract.

6.5 Payment Confirmation

Following successful card payment or completion of another payment method requiring advance payment, the customer shall receive an order confirmation at the email address provided when placing the order.

For cash-on-delivery orders, confirmation shall be issued in accordance with DADA’s procedures following receipt and processing of the order.

6.6 Payment for Original Artworks

For original artworks with a price listed on the product page, the customer may use the payment methods available for the particular artwork.

If a transport quotation must first be obtained for an original artwork, or if the artwork is marked “Price on Request”, the payment method and terms shall be agreed with the gallery before the purchase is finalised.

7. Payment Security

7.1 Secure Payments

DADA implements appropriate protective measures when processing orders and payments, with the aim of protecting customer information and ensuring the secure execution of transactions.

7.2 Payment by Card

Card payments are processed through a secure electronic payment system in accordance with the security standards and rules of the payment service provider.

Payment card details are entered directly into the payment system and are not stored by DADA, unless otherwise expressly stated and technically enabled in accordance with the payment system used.

7.3 Data Protection

DADA takes reasonable technical and organisational measures to protect data processed in connection with orders and payments, in accordance with the applicable laws and regulations of the Republic of Serbia.

Further information on the processing and protection of personal data is available in the Privacy Policy.

7.4 Failed Payments

If an electronic payment is unsuccessful, the order shall not be considered paid. The customer may attempt the payment again or, where available, select another offered payment method.

7.5 Responsibility of the Payment Service Provider

DADA shall not be liable for temporary technical issues, service interruptions or other circumstances attributable to a bank, card network or other payment service provider that may affect the processing of an electronic payment.

Nothing in this provision shall limit the customer’s rights under the applicable laws and regulations.

8. Order Confirmation

8.1 Receipt of an Order

Once the customer has completed the ordering process, DADA shall register the order and send an order confirmation to the email address provided by the customer at the time of purchase.

8.2 Contents of the Confirmation

The order confirmation shall contain the principal details of the order, including information about the products purchased, quantities, prices, selected payment and delivery methods, and any other information relevant to fulfilling the order.

8.3 Order Processing

Following order confirmation, DADA shall begin processing the order and preparing it for shipment or collection in person, depending on the selected delivery method.

If a product is not currently in stock, DADA shall contact the customer and inform them of the expected preparation time.

8.4 Orders for Original Artworks

For orders involving original artworks for which the shipping price or another condition must be determined separately, DADA shall inform the customer of the relevant costs and terms before the purchase is finally concluded.

If an artwork is marked “Price on Request”, the purchase shall be completed following prior agreement with the gallery regarding the price and other purchase terms.

8.5 Cancellation of an Order by DADA

If an order cannot be fulfilled for justified reasons, including product unavailability or other circumstances preventing delivery, DADA shall notify the customer without undue delay and, where payment has already been made, refund the amount received in accordance with the applicable laws and regulations.

8.6 Electronic Communications

Communications relating to an order, including order confirmations, notifications regarding processing and delivery information, may be conducted by email or through other contact details provided by the customer when placing the order.

9. Prices and Currency

9.1 Product Prices

All product prices displayed on the DADA website are stated in RSD (Serbian dinars).

9.2 Price Displayed on the Website

The price displayed for a particular product represents the price applicable at the time of purchase, subject to the terms stated on the product page and during checkout.

9.3 Shipping Costs

Shipping costs shall be calculated in accordance with the terms set out in Section 1 – Shipping of this Policy.

For products for which a separate shipping price is specified, the price displayed for the particular product shall apply.

9.4 Promotional Prices and Discounts

DADA may occasionally offer promotional prices, discounts, coupons or other benefits. The terms governing their use shall be clearly stated alongside the relevant offer.

9.5 Price Applicable at the Time of Purchase

The price applicable to an order shall be the price displayed to the customer at the time the purchase is concluded, or the price previously agreed with DADA where the purchase is made under a special quotation.

9.6 Original Artworks – “Price on Request”

If no price is listed for an original artwork and the artwork is marked “Price on Request”, the customer may submit an enquiry to the gallery.

Within three (3) to five (5) days, DADA shall prepare and send the customer a quotation specifying the price and other relevant purchase terms. The quotation shall remain valid for a limited period, which shall be specified in the quotation itself.

9.7 Obvious Pricing Errors

If an incorrect price is displayed on the website due to an obvious technical or other error, DADA shall notify the customer before the order is fulfilled and allow the customer to confirm the purchase at the correct price or withdraw from the purchase, in accordance with the applicable laws and regulations of the Republic of Serbia.

10. International Shipping

10.1 Shipping Abroad

DADA ships products to selected countries in Europe and worldwide, subject to the availability of transport arrangements, the type of product and the applicable regulations of the destination country.

10.2 Arranging International Transport

International transport is arranged with the assistance of freight forwarders and other external partners, depending on the type of shipment and its destination.

10.3 International Shipping Quotations

International shipping costs are determined for each individual shipment, taking into account the destination, dimensions, weight, value and other circumstances relevant to transport.

For original artworks for which no shipping price is listed on the product page, DADA shall obtain a transport quotation upon the customer’s request and submit it to the customer for approval.

10.4 Costs and Duties

The customer shall bear all international shipping costs determined by the freight forwarder and other parties involved in transport, including, where applicable, transport charges, customs clearance fees, customs duties, taxes, administrative charges and other costs incurred in the destination country or in connection with international transport.

10.5 DADA’s Obligations

DADA shall obtain the necessary approvals from the competent authority and prepare the documentation it is required to provide for the international transport of original artworks.

All other procedures relating to transport arrangements, freight forwarding, customs clearance and delivery shall be carried out by the appointed freight forwarder or another appropriate external partner.

10.6 International Shipping Restrictions

DADA reserves the right to decline delivery to a particular country or address due to the type of product, its dimensions, value, materials, legal restrictions or other relevant circumstances.

The customer shall be informed of any such restriction before the purchase is concluded.

10.7 International Delivery Times

International delivery times depend on the destination, the selected transport method, the freight forwarder, customs procedures and other circumstances that may affect transport.

Where possible, an estimated delivery time shall be provided in the quotation for the particular international shipment.

10.8 Responsibilities in the Destination Country

The customer is responsible for providing the information and fulfilling the obligations required to receive the shipment in the destination country, including paying any costs and duties that, according to the assessment of the freight forwarder or other relevant parties, are payable by the customer.

11. Special Shipments and Original Artworks

11.1 Special Transport Arrangements

For original artworks and other products that require special transport arrangements due to their dimensions, weight, value, materials or fragility, DADA may arrange delivery through a specialised carrier, freight forwarder or other external partner.

11.2 Transport Costs for Original Artworks

If the transport price is listed on the product page for a particular original artwork, the specified fixed price shall apply.

If no transport price is listed, DADA shall obtain a quotation for appropriate transport at the customer’s request and submit it to the customer for approval.

11.3 Transport of Valuable and Delicate Artworks

For valuable, large or particularly delicate original artworks, DADA may recommend or arrange special packaging, transport and insurance in accordance with the characteristics of the particular artwork.

11.4 International Transport of Original Artworks

For the international transport of original artworks, DADA shall obtain the necessary approvals from the competent institutions and prepare the documentation it is required to provide. The freight forwarder and other appointed partners shall carry out the remaining procedures required for transport, customs clearance and delivery.

11.5 Costs of Special Transport

The customer shall bear the costs of special transport, freight forwarding, customs clearance, insurance and other services required to fulfil a particular shipment where such costs are specified in the quotation or otherwise agreed with DADA.

11.6 Agreement with the Gallery

If the transport terms cannot be determined in advance due to the nature of a particular artwork or its destination, DADA shall agree with the customer on the transport method, costs and other relevant terms before the shipment is arranged.